Help &Support

Find answers to your questions and get the most out of GlobalCall. We're here to help you stay connected.

What can we help you with?

Choose a category to find relevant help topics

Making Calls

Learn how to make international calls, use the phone interface, and troubleshoot calling issues.

  • • How to make your first call
  • • Understanding call quality
  • • Troubleshooting call issues
  • • Using the phone interface

Credits & Billing

Everything about purchasing credits, billing, pricing, and managing your account balance.

  • • How to buy credits
  • • Understanding pricing
  • • Viewing call history
  • • Managing payments

Account Settings

Manage your profile, security settings, preferences, and account information.

  • • Creating an account
  • • Profile management
  • • Security settings
  • • Account preferences

International Calling

Country codes, calling rates, and tips for international communication.

  • • Understanding country codes
  • • International calling rates
  • • Time zone considerations
  • • Regional restrictions

Contacts

Managing your contacts, organizing phone numbers, and using the contact features.

  • • Adding contacts
  • • Organizing contacts
  • • Contact synchronization
  • • Contact management

Privacy & Security

Learn about our security measures, privacy policies, and how we protect your data.

  • • Data encryption
  • • Privacy policies
  • • Account security
  • • Data protection

Frequently Asked Questions

Quick answers to the most common questions

How do I make my first call?

Simply go to the phone page, select your country, enter the phone number you want to call, and click the call button. Make sure you have sufficient credits in your account before making the call.

Do I need to download any software?

No downloads required! GlobalCall works directly in your web browser. Just visit our website and start calling. Make sure your browser supports WebRTC (most modern browsers do).

How much do calls cost?

Calling rates vary by destination. You can view our complete rate card on the rates page. Most popular destinations start from just $0.02 per minute.

Can I call any phone number?

Yes! You can call any phone number worldwide, including landlines, mobile phones, and VoIP numbers. Some premium numbers may have different rates.

What happens if I run out of credits during a call?

If your credits run low during a call, you'll receive a warning notification. If credits are completely depleted, the call will end automatically. You can purchase more credits anytime to continue calling.

Is my personal information secure?

Absolutely! We use industry-standard encryption to protect your data and calls. Your personal information is never shared with third parties, and all calls are encrypted end-to-end.

Getting Started Guide

Follow these simple steps to start making international calls

1

Create Account

Sign up for a free GlobalCall account in just a few clicks.

2

Buy Credits

Purchase calling credits starting from just $10.

3

Make Calls

Use our phone interface to call any number worldwide.

4

Stay Connected

Enjoy crystal-clear international calls anytime, anywhere.

Still Need Help?

Our support team is here to help you with any questions or issues you may have.